Data Deletion

What data we hold

Depending on your relationship with us, we may hold the following categories of personal data:

• Name and email address (from contact forms, account registration, or project enquiries)
• Phone number and company name (if provided)
• Messages and project requirements submitted via our contact or configurator forms
• Invoice and billing records linked to your account
• Account credentials (hashed password) and login activity
• Connection tokens for Meta platforms (if you linked a Meta account)

How to submit a deletion request

To request deletion of your data, send an email to contact@slothsphere.com with the subject line “Data Deletion Request”.

Please include in your message:

• Your full name
• The email address associated with your account
• A description of what you would like us to delete (e.g. all data, specific records)

What happens next

Once we receive your request:

• We will verify your identity to protect against fraudulent deletion requests.
• We will process the verified request within 30 days.
• We will send you a confirmation email once deletion is complete.

Exceptions — data we may be required to retain

We may be unable to delete certain data where retention is required by law. Examples include:

• Invoice and financial records, which Irish tax law requires us to retain for 7 years from the date of the last transaction.
• Records needed to defend against an active legal claim.

Where we retain data under a legal obligation, we will inform you of this in our response and restrict further processing of that data.

Meta platform connections

If you connected a Meta account (Facebook, Instagram, or Threads) to SlothSphere, we will delete your connection tokens and any associated data from our systems upon a verified request. However, data processed and stored directly by Meta is governed by Meta's own Privacy Policy. You can manage or delete your Meta data through your Meta account settings.

Contact

For data deletion requests or any privacy-related questions, email us at contact@slothsphere.com